3·15 | 2021年度东莞市消费维权十大典型案例
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东莞市2021年消费维权十大典型案例
正式发布啦！
在过去的一年里
有哪些“坑”
是大家特别关注的？
想知道就不要错过下面的内容啦！
60岁的消费者陈女士在经过东莞市某珠宝店时，被店员簇拥着推销珠宝，声称钻石可以保值增值，具有投资价值，面对洗脑式推销，她晕乎乎答应了总价68万元的珠宝交易。因陈女士不懂手机操作，店员直接拿陈女士手机进行转账，转了10万元到其个人账户作为定金。但当陈女士索要票据时，店员却称定金不足20万元不能出具收据！陈女士担心已给的10万元拿不回来，又在店员的诱导下回家取银行卡再次支付10万元定金，整个交易无合同、无签字确认。事后陈女士觉得不对劲，要求店员退款却遭到拒绝，遂向东莞市消委会石龙分会求助。
消委分会接诉后立即介入调查，约谈珠宝店相关负责人，反复进行协调沟通，最终珠宝店退还陈女士定金18.5万元，剩余1.5万元以店内等价物品冲抵。
本案中，珠宝店员利用老年人风险防范意识欠缺、辨别能力不足的弱点，以多人轮番、洗脑式推销，声称珠宝产品具有保值增值的功能和投资价值等，骗取老年消费者陈女士答应花费高达68万的金钱购买珠宝，严重侵害老年消费者的公平交易权，实属不该！
此外，在消费者已支付10万元定金的情况下，为诱导其再支付10万元定金告知未满20万元不能开具收据，违反了《消费者权益保护法》关于经营者出具凭证或者服务单据的规定，进一步侵害了消费者的知情权和公平交易权。
老年人本是特殊保护的消费群体，但当前越来越多针对老年群体的营销陷阱，诱导老年人花费大量金钱去购买名不符实的商品或者服务，严重侵害了老年消费者的公平交易权，消委会强烈谴责该类行为！呼吁经营者恪守社会公德，诚信经营，保障老年消费者的合法权益。（本案由东莞市消费者委员会石龙分会供稿和点评）
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